Privacy Policy

1. Information We Collect

gmi99 collects various types of personal information necessary to provide, maintain, and improve our online betting and gaming services. The information we collect falls into the following categories:

1.1 Account Registration Information

When you create a gmi99 account, we collect identifying information including your full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, residential address, email address, mobile phone number, and username. This information is required to establish your account, verify your identity, comply with Know Your Customer (KYC) regulations, and communicate with you regarding your account and our services.

1.2 Identity Verification Documents

To comply with legal requirements and prevent fraud, money laundering, and underage gambling, gmi99 requires users to submit identity verification documents. These documents typically include a clear photograph or scan of your Indonesian National Identity Card (KTP) showing your full name, photograph, date of birth, and identification number; proof of residential address such as a recent utility bill, bank statement, or government correspondence dated within the last three months; and a selfie photograph holding your identification document for facial recognition verification. All submitted documents are encrypted during transmission and storage, with access restricted to authorized compliance personnel only.

1.3 Financial and Transaction Information

When you deposit funds, place bets, or request withdrawals, we collect and process financial information including your bank account details (bank name, account number, account holder name) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; e-wallet account information for OVO, DANA, and GoPay; transaction history including deposit amounts, withdrawal amounts, bet stakes, winnings, and account balance changes; and payment method verification documents if required for large transactions or anti-money laundering compliance. We do not store complete credit card numbers or sensitive payment credentials on our servers—payment processing is handled through secure third-party payment gateways that comply with international security standards.

1.4 Gaming and Betting Activity

To provide personalized services, detect fraudulent activity, and comply with responsible gaming obligations, gmi99 records detailed information about your platform usage including bet history (sports events bet on, casino games played, stake amounts, odds selected, bet outcomes); gameplay patterns and session duration; bonus claims and wagering requirement progress; game preferences and favorite sports or casino games; and responsible gaming tool usage such as deposit limits, loss limits, time-outs, and self-exclusion requests. This data helps us identify problematic gambling behavior and offer appropriate support resources when needed.

1.5 Technical and Device Information

When you access gmi99, we automatically collect certain technical information from your device and browser including IP address and approximate geographic location based on IP; device type, operating system, browser type, and screen resolution; cookies and similar tracking technologies (see Section 8 for details); login timestamps and session duration; pages visited, features used, and navigation patterns; and error logs and technical diagnostics for troubleshooting purposes. This information helps us optimize platform performance, enhance security, detect unauthorized access attempts, and improve user experience across different devices and browsers.

1.6 Communications and Support Interactions

When you contact gmi99 customer support via live chat, email, WhatsApp, or in-app messaging, we retain records of these communications including the content of your messages, support tickets, complaints, and inquiries; attachments or screenshots you provide; resolution notes and actions taken by support staff; and customer satisfaction ratings or feedback you submit. These records help us improve service quality, resolve disputes, and maintain an audit trail of account-related communications as required by gambling regulations.

2. How We Use Your Information

gmi99 uses the personal information we collect for the following legitimate business purposes:

3. Legal Basis for Processing

Under Indonesian data protection principles and international standards, gmi99 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions you agreed to when registering, including providing betting services, processing payments, and settling wagers.
• Legal Obligation: Processing is required to comply with Indonesian law, gambling regulations, anti-money laundering requirements, age verification mandates, and tax reporting obligations.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, ensuring platform security, improving services, and communicating with users, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing conducted prior to withdrawal.

4. Information Sharing and Disclosure

gmi99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality and security requirements:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations including payment processors (banks, e-wallet providers, payment gateways) that handle deposit and withdrawal transactions; game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft who deliver gaming content; cloud hosting and data storage services that maintain our servers and databases; customer support platforms that power live chat and ticketing systems; and marketing and analytics tools that help us understand user behavior and campaign effectiveness. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to Indonesian government agencies, law enforcement, regulatory bodies, or courts when required by law, legal process, subpoena, or court order; when necessary to investigate or prevent fraud, security breaches, or illegal activity; when required to comply with anti-money laundering and counter-terrorism financing regulations; or when necessary to protect the rights, property, or safety of gmi99, our users, or the public. We will make reasonable efforts to notify you of such disclosures unless prohibited by law or when notification would undermine the investigation.

4.3 Business Transfers

In the event that gmi99 undergoes a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing, such as when participating in promotional partnerships or third-party integrations that you voluntarily opt into.

5. Data Security Measures

gmi99 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All staff members with data access undergo background checks and sign confidentiality agreements. Multi-factor authentication is required for administrative access to sensitive systems.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, DDoS mitigation services, and continuous security monitoring. We conduct regular vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• Data Minimization: We collect and retain only the personal information necessary for specified purposes. Payment card details are tokenized and not stored on our servers. Historical data that is no longer needed is securely deleted or anonymized.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches. In the event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with Indonesian law.

While we implement strong security measures, no system is completely secure. You also play a critical role in protecting your information by maintaining the confidentiality of your login credentials, using strong unique passwords, logging out after each session on shared devices, and promptly reporting any suspicious account activity to our support team.

6. Data Retention

gmi99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Active Accounts: Account information, transaction history, and gaming records are retained for the duration of your active account plus a reasonable period thereafter to handle any post-closure inquiries or disputes.
• Closed Accounts: After voluntary account closure, we retain essential information (name, identification documents, transaction history) for a minimum of seven years to comply with Indonesian financial record-keeping and anti-money laundering requirements.
• Marketing Data: If you opt out of marketing communications, we will retain your email address in a suppression list to ensure we do not inadvertently contact you again, but we will cease using it for promotional purposes.
• Legal Holds: Information subject to legal proceedings, investigations, or regulatory inquiries will be retained until the matter is resolved, even if it exceeds standard retention periods.

Once the retention period expires and there is no legal or business need to retain your information, we will securely delete or anonymize it so that it can no longer identify you.

7. Your Privacy Rights

As a gmi99 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
• Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some information can be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal exceptions. We may retain certain information where required by law, necessary to resolve disputes, or essential to prevent fraud.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You may request that we provide your information in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing of your information for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue processing if we have compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request. We will respond within 30 days and may require identity verification to prevent unauthorized access to your information.

8. Cookies and Tracking Technologies

gmi99 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality such as maintaining your login session, processing transactions, and remembering your preferences. These cookies cannot be disabled without significantly impairing platform usability.
• Performance Cookies: Collect anonymous information about how you use gmi99, including pages visited, features used, and errors encountered. This helps us identify and fix technical issues and optimize platform performance.
• Functionality Cookies: Remember your settings and preferences such as language selection, display options, and favorite games to provide a more personalized experience.
• Marketing Cookies: Track your activity across gmi99 to deliver relevant promotional offers and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. Note that disabling essential cookies will prevent you from using gmi99 services.

9. Third-Party Links

The gmi99 platform may contain links to external websites operated by third parties, such as game provider sites, payment processor portals, or responsible gaming resources. This Privacy Policy applies only to information collected by gmi99. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

gmi99 does not knowingly collect or solicit personal information from individuals under 21 years of age, the legal gambling age in Indonesia. Our services are intended exclusively for adults. If we become aware that we have collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe we may have information about an underage individual, please contact us at [email protected].

11. International Data Transfers

While gmi99 primarily serves Indonesian users, some of our service providers and data processing facilities may be located outside Indonesia. When we transfer your information internationally, we ensure adequate safeguards are in place through contractual protections, data processing agreements, and compliance with international data transfer standards. By using gmi99, you consent to the transfer of your information to countries that may have different data protection standards than Indonesia.

12. Changes to This Privacy Policy

gmi99 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via email notification, prominent platform notice, or pop-up alert upon login. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of gmi99 after changes take effect constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or how gmi99 handles your personal information, please contact us: